Noel Levitz Student Satisfaction Inventory Results
Under the auspices of the Committee on Student Life, Rhode Island College administered the Noel-Levitz, Inc., Student Satisfaction Inventory in the spring of 2004. The Student Satisfaction Inventory is a survey designed to determine the areas of greatest importance to our students, the areas of greatest and least satisfaction, and the greatest performance gaps between levels of importance and levels of satisfaction. By revealing which aspects of the College our students consider most and least important, along with how satisfied they are, this inventory provides a vehicle for the College to set priorities that are closely aligned with those of its students. In addition, Noel-Levitz publishes national norms for the survey, providing a context for the interpretation of results.
A profile of the Students who participated in this study
A quick overview of the findings clustered by 12 major scales
Academic Advising Effectiveness assesses the comprehensiveness of the academic advising program. Academic advisors are evaluated on the basis of their knowledge, competence and personal concern for student success, as well as on their approachability.
Campus Climate assesses the extent to which the institution provides experiences which promote a sense of campus pride and feelings of belonging. This scale also assesses the effectiveness of an institution's channels of communication for students.
Campus Life assesses the effectiveness of student life programs offered by the institution, covering issues ranging from athletics to residence life. This scale also assesses campus policies and procedures to determine students' perceptions of their rights and responsibilities.
Campus Support Services assesses the quality of support programs and services which students utilize in order to make their educational experiences more meaningful and productive. This scale covers areas such as tutoring, the adequacy of the library and computer labs, and the availability of academic and career services.
Concern for the Individual assesses an institution's commitment to treating each student as an individual. Those groups who frequently deal with students on a personal level (e.g., faculty, advisors, counselors, residence hall staff) are included in this assessment.
Instructional Effectiveness assesses students' academic experience, the curriculum, and a college's overriding commitment to academic excellence. This comprehensive scale covers areas such as the variety of courses offered, the effectiveness of faculty in and out of the classroom, and the effectiveness of adjunct faculty and graduate teaching assistants.
Recruitment and Financial Aid Effectiveness assesses the institution's ability to enroll students in an effective manner. This scale covers issues such as competence and knowledge of admissions counselors, as well as the effectiveness and availability of financial aid programs
Registration Effectiveness assesses issues associated with registration and billing. This scale also measures an institution's commitment to making this process as smooth and effective as possible.
Responsiveness to Diverse Populations assesses an institution's commitment to specific groups of students enrolled at the institution, e.g., under-represented populations, students with disabilities, commuters, part-time students, and older, returning learners. (*Please note that importance data are not collected for the six items in this category.
Safety and Security assesses a college's responsiveness to students' personal safety and security on campus. This scale measures the effectiveness of both security personnel and campus facilities.
Service Excellence assesses the perceived attitude of staff toward students, especially front- line staff. This scale pinpoints the areas of your campus where quality service and personal concern for students are rated most and least favorably.
assesses a campus's efforts to convey to students that they are important to the
institution. This scale measures the extent to which students feel welcome and