Office 365 Student Support



As Rhode Island College continues to enhance the services provided to our students, we have upgraded our student email system to the Microsoft Office 365 environment. This upgrade has provided a larger inbox and larger attachment size handling.

Information Services is pleased to announce that you should now see even more functionality added to your RIC Office 365 environment! We turned on features that include:

  • Additional storage in a new OneDrive associated with your Office 365 account (1TB).
  • Ability to view and edit documents with Office Web Apps across a broad range of browsers (Internet Explorer, FireFox, Safari)
  • Collaboration capabilities using:
    • Skype for Business for audio and video conferencing and screen sharing
    • Microsoft Office for group document editing in real-time

To learn more about features that are available to you, please visit the following links for more information on:

Office 365 Licensing Agreement

When students graduate, what happens to their Office 365 account?

  • Alumni retain their Exchange account (i.e., email) indefinitely
    • When Students graduate, they will lose the OneDrive for Business and Office apps. However, they will have access to those enhanced license items for 3 semesters (equals 12 months) after the last semester in which they were registered.
    • As soon as a student graduates (complete his/her program) and is not registered for a course in the current semester, they will no longer be able to download Microsoft Office.
  • Non-graduates lose access to all RIC-licensed products, including Exchange/email, OneDrive for Business and Office apps
  • All students may open and retain indefinitely a personal OneDrive account at They will be able to move their files from the OneDrive for Business over to their personal OneDrive or another cloud base storage.

Set an Initial (or Forgotten) RIC Account Password

To begin using your RIC account (or to regain access to RIC email, Blackboard, and MyRIC), you will need to set an initial password. Set a new password by visiting

  1. Enter your username as described above when asked for User ID
  2. Choose "Forgot Password"
  3. Follow the onscreen prompts

Please note that it will take up to 20 minutes for this change to take effect.

NOTE: To further enhance security for students, the system will require strong passwords (i.e., passwords containing 10-14 characters, no names or repeating characters and at least one of each of the following: upper case, lower case, number, and a special character).

If you require assistance, please contact the Help Desk (401-456-8803 or or visit the walk-in lab at Horace Mann Tech Center.

Needing Help

Both Microsoft® and RIC provide help for your new Office 365 account.

For Microsoft® help, you may visit

Rhode Island College offers help with login problems and migration from your legacy mailbox. For assistance from the RIC Help Center, please email or telephone 456-8803. To reset your password, please go to

If you are on campus, help is also available from the lab monitors in Horace Mann Technology Center and Whipple 102 Lab. For more information about User Support Services walk-in computer labs, please see