Blackboard Student Support FAQ

BLACKBOARD STUDENT SUPPORT GENERAL FAQ

General FAQ

What is my username and password?

If you require assistance, please contact the Help Desk (401-456-8803 or helpdesk@ric.edu) or visit one of the walk-in labs (Horace Mann Tech Center and Whipple 102).


How do I log-in?

Instructions on how to log-in.


How do I get started with Blackboard (Introduction)?

White Paper


Having Trouble Logging In?

For assistance, please contact the Help Desk (401-456-8803 or helpdesk@ric.edu) or visit one of the walk-in labs (Horace Mann Tech Center and Whipple 102).

I have changed my password but have forgotten it. How do I reset it?

The best way to reset a password if you are on campus would be to visit the lab assistant desk located in the Horace Mann Tech Center. If you are off campus please contact 401-456-8886 and someone will be able to assist you with this issue.


What operating systems and browsers are recommended for using Blackboard?

Download information about the recommended browsers and OS.


I can't see the course menu in my Blackboard course?

By default the Blackboard Course Menu will be seen in the left pane of your screen in less it's being hidden.

White Paper


I can't see the Blackboard content in IE?

White Paper    Video - Win  MAC


When I try to access a document on Blackboard, why do I get a "404 - File not found" error?

This normally caused by an "illegal" character in the file name of the document. Some examples of illegal characters are $, (, ", !, @, as well as others. The person who uploaded a file with illegal characters should be notified to have the name changed. A file that is uploaded with illegal characters is not recoverable and must be uploaded again with a different name.

Download a white paper about special characters in file names.


I'm having trouble opening a document in Blackboard when I'm using IE

Download the step by step instructions to resolve this issue.


How to open .docx files?

Download information on how to open .docx files.


Who do I call for help?

If you need help please contact the Help Desk at 401-456-8803 or for a password reset call the Lab Assistant Desk at 401-456-8886.