Blackboard Student Support FAQ

BLACKBOARD STUDENT SUPPORT GENERAL FAQ

General FAQ

What is my username and password?

If you require assistance, please contact the Help Desk (401-456-8803 or helpdesk@ric.edu) or visit one of the walk-in labs (Horace Mann Tech Center and Whipple 102).


How do I log-in?

Instructions on how to log-in.


How do I get started with Blackboard (Introduction)?

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Having Trouble Logging In?

For assistance, please contact the Help Desk (401-456-8803 or helpdesk@ric.edu) or visit one of the walk-in labs (Horace Mann Tech Center and Whipple 102).

I have changed my password but have forgotten it. How do I reset it?

The best way to reset a password if you are on campus would be to visit the lab assistant desk located in the Horace Mann Tech Center. If you are off campus please contact 401-456-8886 and someone will be able to assist you with this issue.


What operating systems and browsers are recommended for using Blackboard?

Download information about the recommended browsers and OS.


I can't see the course menu in my Blackboard course?

By default the Blackboard Course Menu will be seen in the left pane of your screen in less it's being hidden.

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Who do I call for help?

If you need help please contact the Help Desk at 401-456-8803 or for a password reset call the Lab Assistant Desk at 401-456-8886.