Student Job Descriptions

USER SUPPORT SERVICES JOB OPPORTUNITIES

Note: For all positions, applicant must possess strong communications skills, professionalism, proper work ethic, is comfortable working in a team-oriented environment, and is reliable and responsible. The college requires that all applicants and employees be able to perform the essential functions of the job and will explore reasonable accommodations for individuals with disabilities.

LAB ASSISTANT

Duties: oversee and monitor walk-in computer labs; check computer systems for proper operation and solve minor technical problems; clean labs and work areas.

Required: responsible and reliable; commitment to lab and adherence to its policies and procedures; competent in most Microsoft Office programs; willing to learn; must have good interpersonal skills.

HELPDESK PHONE SUPPORT

Duties: answer incoming phone calls from HelpDesk and assist in solving technical problems on the phone; enter work-orders in college tracking system.

Required: good customer service skills; strong interpersonal skills; excellent analytical, organizational and communication skills; motivated; knowledge of basic Microsoft Office Programs.

QUALITY CONTROL ASSISTANT

Duties: check and troubleshoot equipment in electronic classrooms and instructional labs (such as computer, projector, audiovisual, electronic whiteboard); ensure that all equipment are fully functional for faculty use; clean equipment.

Required: competence with PC and Mac hardware/software, and projector connection; familiarity with installation and use of SmartBoard; ability to work effectively with colleagues, faculty, and staff; excellent analytical, organizational, communication and interpersonal skills; self motivated; attention to detail and conscientious.

TROUBLESHOOTER

Duties: assist in performing highly skilled technical duties of a difficult and complex nature; solve technical problems entered in college tracking system on site; assist individuals answering HelpDesk calls in providing correct resolution to technical problems.

Required: competence with PC and Mac hardware/software and peripherals; ability to work effectively with colleagues, faculty and staff; excellent analytical organizational, communication and interpersonal skills.