PC Support

Note: This software is available for only on campus use. Software for home use is limited under the Microsoft Campus Agreement

Note: This software is available for only on campus use. Software for home use is limited under the Microsoft Campus Agreement

Hardware:

The Help Desk supports all machines capable of running Windows XP. The machine must have, at a minimum, a Pentium II 350 MHz processor. All machines not capable of running Windows XP are being replaced. All machines which meet the Windows XP minimum requirement will be upgraded.

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Software:

The Help Desk installs the most current versions of the following packages as a part of the standard image:

  • Microsoft Office
  • Microsoft Internet Explorer
  • Microsoft FrontPage
  • Symantec Antivirus

Other software packages will be installed per request based on need and licensing issues.

Operating System:

The Help Desk supports the following operating system:

  • Windows XP
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Connectivity to Administrative Systems via PeopleSoft:

If you are having problems with any administrative systems or PeopleSoft applications, please call the PeopleSoft helpdesk at (401) 456-9873. If you need to speak to a staff member of the Management Information Services (MIS) department you can call (401) 456-8050.

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Microsoft Campus Agreement

Rhode Island College and Microsoft Corporation have entered into a Campus Agreement permitting faculty and staff at Rhode Island College to borrow installation CD's and load selected Microsoft products on their personal computers at home. The agreement forbids the duplication of installation CDs. In addition, software covered by the Campus Agreement must be installed on a personal computer belonging to the borrower and the borrower may not lend the installation CDs to anyone else.

These products include:

  • Microsoft Office
  • Microsoft Internet Explorer
  • Microsoft FrontPage
  • Microsoft Visual Studio Pro Development Tools
  • Windows
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Page last updated: Tuesday, January 23, 2007