Student FAQ

• I can't log on to WebCT
• Can I change my password?
• I can't see some of the discussion postings I have or the responses.
• I can't open any document in WebCT
• I can't open email or discussion postings.
• When I click on a quiz, the quiz will not open properly.
• I've tried all of the options to get into WebCT and nothing is working.

I can't log on to WebCT

- You see: "You entered an incorrect username and password"
Solution: WebCT IDs and passwords are case sensitive. If you use the wrong case, you will not be able to log-on. If you have forgotten your password, please reset your password using PASSWORD STATION. This will change the password for NT\Email as well. Go to https://passwordstation.ric.edu and follow the directions. If nothing works, please go to the Helpdesk in Horace Mann or Whipple where a staff member can help you.

- You see: "You are not authorized to view this page"
Solution: There is most likely something that is blocking your access to WebCT. Please follow the steps in the Log-on Error page to remove that which is blocking access.

- You see: nothing
Solution: This might be caused by a firewall or popup blocker you might be using. You might have to disable them in order to get into WebCT. Please reference your owners manual's for these programs to disable them.

- You can also follow the steps in the Technical Requirements for WebCT to ensure that you have gone through all of the steps to prepare your computer for WebCT.

Can I change my password?

Yes, you can. PASSWORD STATION allows you to change your password. Click on the password station link to be taken to the site and follow the directions. *Resetting your password will also reset your NT\Email accounts.

I can't see some of the discussion postings I have or the responses.

There are several ways of viewing discussions. You can try out the different views by clicking on view all/view unread and threaded/unthreaded. If you clicked on threaded you will see the postings plus blue arrows next to it. Click on the blue arrows to expand the threads.

I can't open any documents in WebCT

With the release of SP2 for IE and with IE7, documents do not automatically open unless you click on the yellow bar that appears over the website. Please click here to find out how to enable/disable it. Please also make sure that you have designated WebCT as safe in your IE settings.

I can't open email or discussion postings.

Your browser settings are probably not set-up for WebCT. Please go to the WebCT technical requirements page, and the log-on problems page to configure your browser correctly.

IMPORTANT NOTE: If you are using IE with Service Pack 2 it could be that the popup blocker is blocking your access. Please make sure you disable this function.

Go to http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx to find out how to disable it.

When I click on a quiz, the quiz will not open properly.

Your browser settings are probably not set-up for WebCT. Please go to the WebCT technical requirements page or use the browser check feature on the upper right hand corner of the log-on page and the log-on problems page to configure your browser correctly.
IMPORTANT NOTE: If you are using IE with Service Pack 2 it could be that the popup blocker is blocking your access. Please make sure you disable this function.

Go to http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx to find out how to disable it.

I've tried all of the options to get into WebCT and nothing is working.

If you are using IE (Internet Explorer) please switch over to Netscape or another browser (see step 4 to get a list of downloads) to see if this solves your problem. Otherwise, call the helpdesk at 8803, or email WebCT Administrator with your problem.