- Network Technician IV
The Network Operations Unit, part of the User Support Services IT Department, is responsible for all low voltage data and telecommunications systems on campus, including Ethernet, WiFi, telephony (contact center/voicemail/dial tone/fax lines/E911), Emergency/Blue Light and elevator phones, door access hardware, burglar/panic button alarms, security camera hardware, and Internet access.
Beginning in Spring 2020, a multi-year in-place migration of the college's telephone system began. The existing Nortel CS1000E PBX will be upgraded to a new Avaya Communications Manager Version 8 infrastructure, providing a number of technologies that improve reliability and better serve the college's evolving business needs. Due to the complexity and breadth of the telephony systems this project is expected to be completed by fall 2022.
Other long-term initiatives include physical route separation and diversification for all building fiber optic uplinks, upgrading and consolidating building alarm and door access systems, establishing a secondary Internet point-of-presence, and improving surveillance camera coverage and reliability across campus.