User Support Services

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Male student on an HP laptop in a classroom
What We Do

User Support Services (USS) is responsible for all end user client devices, training, the college LMS (Blackboard), academic computing including walk-in labs and instructional classrooms, and the college Helpdesk.

Contact Information
Office Hours

Monday through Friday

8:30 a.m. to 4:30 p.m.

help

Help Center

The Help Center is a single point of contact for information and assistance with classroom, desktop, network and telephone technologies. The Help Center also provides audiovisual service and support for the campus. To report problems with classroom and desktop equipment, telephones, Internet connectivity, etc., or to ask questions about technology on campus, call the Help Center at 456-8803 (on campus, Ext 8803) or email helpdesk@ric.edu.

Report Problem Work Order System – Request Help & Service

Explore User Support Services

Staff

Two students talking in a computer lab

Microsoft Campus Agreement

Rhode Island College has participated in the Microsoft Campus Agreement since 2001. At which time the college became the first institution of higher education in Rhode Island to provide its faculty, staff, and students the opportunity to download the Microsoft Office Suite for free on up to 5 machines. Learn how to install the Microsoft Office Suite on a PC and MAC

 

Three women happy on laptop

Audiovisual/Helpdesk

Audiovisual is a function of the Help Center that provides instructional support service with a full range of instructional media and related services for faculty, staff, and students.

 

Other Resources